FAQ's


How long will my order take?


Our processing time is around two weeks unless a particular product states a different time. 


Can you rush my order?


We will always try - please send an email here to ask, there may be a fee for this please check. 


How much is postage?


We charge based on weight so the best way to find out is add everything to the basket and it will automatically calculate. All postage is combined so you'll only pay what you need to. 


Can I change a design?


We can accommodate requests yes! Please get in touch. 


Do you accept returns?


As the majority of our items are personalised unless there is a fault we can not accept returns on these items. If your item is not personalised and you want to return please do so with the original packaging in an unused condition within 14 days. The return postage cost is for you to be responsible for - please ensure it is returned with adequate postage to ensure it's return. If an item is found to be used upon return it will be returned back to you at your cost.  If you need to speak to us please contact us. 


Can I collect my order?


This is sometimes possible - please contact us

For any other questions please email me - aimee@houseofharman.co.uk