Frequently

Asked

Questions


How long will my order take?


Our processing time varies per product - we keep stock of a lot of items but things like robes will need ordering in. Please check each product for the timescale. 


Can you rush my order?


We will always try - please send an email here to ask, there may be a fee for this please check. 


How much is postage?


We charge based on weight so the best way to find out is add everything to the basket and it will automatically calculate. All postage is combined so you'll only pay what you need to. 


Can I change a design?


We can accommodate requests yes! Please get in touch. 


Do you accept returns?


As the majority of our items are personalised unless there is a fault we can not accept returns on these items. If you need to speak to us please contact us.


Can I collect my order?


At this point we are a residential property so insurance doesn't permit visitors.

For any other questions please email me - aimee@houseofharman.co.uk